Help
How can we help?
Pay an invoice
Pay your deposit or balance.
Your invoice comes with a secure payment link. Open the link to pay by card or bank transfer. There is no card surcharge.
Can't find it? Call or text us and we will send the link again to the email or phone on your quote.
Ask for your payment link
806-789-7414
For your security we only send links to the email or phone on your quote.
Request service
Tell us what's going on.
A photo and your job number help us bring the right parts the first time. Your job number is on your invoice.
Every SRX install carries a 2-year workmanship warranty.
Call or text us
806-789-7414
Texting? Add your job number and a photo of what you see.
Remote help
If the remote isn't doing what you expect.
Check the channel
The display shows 01 to 16 for each shade, or CC for all of them. Use the arrows to pick the shade you want.
Watch the light
The small light should blink when you press a button. If it doesn't, the battery may be low. Call us and we will walk you through it.
Try the wall switch
If your shades have a wall switch, try it. If the switch works and the remote doesn't, the remote needs attention, not the shade.
Warranty and terms
Warranty, terms and privacy.
Warranty
Every SRX install carries a 2-year workmanship warranty. Coverage starts the day we sign off your install, and the warranty terms for your job are in your signed quote.
| Part | Covered for |
|---|---|
| Aluminum frame | 10 years |
| Powder-coat finish | 5 years |
| Motor | 5 years |
| Standard fabric | 2 years |
| Premium fabric | Maker's term |
| Remotes and electronics | 1 year |
| Workmanship and installation | 2 years |
Terms & Conditions
How quotes, orders, installation and text messages work.
Read our Terms & Conditions